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Role Overview: As a Billing &

- Collections Analyst at Colt, you will be responsible for managing cash collection, account reconciliation of debtors, resolving customer requests and complaints, performing data analysis, and ensuring the integrity of data within the recording system.

Your role will include interacting with Colt customers, understanding their queries and disputes, providing effective resolution, and maintaining regular communication with customers and stakeholders.

Key Responsibilities

- Manage cash collection and account reconciliation of debtors, including contacting customers to resolve unallocated cash and credit - Hold and attend review meetings with key customers and internal stakeholders on payment situations and manage payments - Resolve customer requests and complaints - Provide data analysis and perform billing assurance activities to support internal and external audits - Monitor and support interfaces between billing systems and provide resolution proposals for stuck orders - Manage operational work in billing system including order entry, tracking, and resolving issues related to order flow failure - Perform pre-invoice activities including checks on customer invoices - Upload customer e-invoices on different platforms and portals post billing - Prioritize the action on all customer issues categorized under Top Dispute &
- Escalation - Ensure Ticket system/Resolution is updated with accurate and real-time basis to provide the progress of the ticket to the customer Qualifications Required:
- Good knowledge in workflow, dispute management,



and time utilization - Experience at an executive level - Ability to provide proactive timely updates to both internal and external customers on the progress of the tickets - Effective communication skills with internal and external customers in simple and customer-friendly terms - Ability to collaborate to build healthy relationships with all departments within Colt - Solid analytical skills and attention to detail - Prior experience in managing billing and collections activities - Familiarity with billing systems and order management processes Additional Details: At Colt, you will have the opportunity to make a difference by empowering people and working towards delivering an effortless customer experience. The company values diversity and inclusion, encouraging individuals to be themselves and thrive in a supportive environment. Colt offers a range of benefits to support physical and mental health, flexible working hours, global networking opportunities, and further development prospects.

Note: The provided focuses on the role overview, key responsibilities, qualifications required, and additional details about the company's values and benefits.

Role Overview: As a Billing &

- Collections Analyst at Colt, you will be responsible for managing cash collection, account reconciliation of debtors, resolving customer requests and complaints, performing data analysis, and ensuring the integrity of data within the recording system.

Your role will include interacting with Colt customers, understanding their queries and disputes, providing effective resolution, and maintaining regular communication with customers and stakeholders.

Key Responsibilities





- Manage cash collection and account reconciliation of debtors, including contacting customers to resolve unallocated cash and credit - Hold and attend review meetings with key customers and internal stakeholders on payment situations and manage payments - Resolve customer requests and complaints - Provide data analysis and perform billing assurance activities to support internal and external audits - Monitor and support interfaces between billing systems and provide resolution proposals for stuck orders - Manage operational work in billing system including order entry, tracking, and resolving issues related to order flow failure - Perform pre-invoice activities including checks on customer invoices - Upload customer e-invoices on different platforms and portals post billing - Prioritize the action on all customer issues categorized under Top Dispute &
- Escalation - Ensure Ticket system/Resolution is updated with accurate and real-time basis to provide the progress of the ticket to the customer Qualifications Required:
- Good knowledge in workflow, dispute management, and time utilization - Experience at an executive level - Ability to provide proactive timely updates to both internal and external customers on the progress of the tickets - Effective communication skills with internal and external customers in simple and customer-friendly terms - Ability to collaborate to build healthy relationships with all departments within Colt - Strong analytical skills and attention to detail - Prior experience in managing billing and collections activities - Familiarity with billing systems and order management processes Additional Details: At Colt, you will have the opportunity to make a differenc

Apply on Kit Job: kitjob.in/job/4qk668

📌 Billing and Collections Analyst (India)
🏢 COLT TECHNOLOGY SERVICES INDIA
📍 India