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Hiring for Sr. Associate - Sales & Retention for Navi Mumbai
Job: Sr. Associate - Sales & Retention
Job Type: Full time
Job Location: In office - Navi Mumbai,Airoli
Process: Voice (30%) & Chat Process (70%)
CTC - 5.5 LPA + Incentives + Bonus
Company is a global business and digital transformation company delivering customer experience, technology and digital solutions for leading brands. With a solid people first culture, company offers growth, learning and career opportunities in a dynamic work environment.
ROLE OVERVIEW
This role blends Customer Support and Inbound Sales helping customers resolve issues, answer questions and recommend the right solutions. You’ll support users of the world’s leading creative software platform while delivering great customer experiences and driving revenue.
KEY RESPONSIBILITIES
· Deliver excellent customer support with empathy, clear communication & quick resolution.




· Drive sales through the right products & solutions. Improve retention by identifying risks.
· Use customer insights to personalize support & outcomes.
· Guide customers on workflows, AI tools, licensing & subscriptions.
· Troubleshoot basic technical issues & support solution-led conversations.
· Manage leads, accounts & orders efficiently

QUALIFICATION
Eligibility: High school diploma (10+2) or equivalent experience I Advanced English proficiency
Experience: 1 - 3 years in sales or customer support, preferably in tech or SaaS. Experience using CRM tools and managing sales pipelines is a plus.

Regards,
Neha Khandelwal

Note - We kindly request you not to contact us on our office number. If your profile matches our requirements, we will reach out to you directly.

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