Location: Bengaluru (Bellandur) | In-office
Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)
Salary: ₹3,20,000 – ₹3,50,000 Per Annum (+₹25,000 – ₹35,000 Variable)
We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.
This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.
The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.
Key Responsibilities:
- Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
- Provide technical support and execute troubleshooting tasks effectively.
- Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
- Maintain a high standard of communication and rapport to build trust with users.
- Track and report daily support metrics to ensure consistent delivery and service quality.
- Adapt quickly to customer needs and work collaboratively to meet performance targets.
Requirements:
- Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and a natural drive to ensure customer satisfaction.
- Good analytical and problem-solving abilities to handle customer concerns effectively.
- Ability to work in a structured, full-time, in office environment.
- Minimum qualification: Graduate (Bachelor's degree in any relevant field).