16 Jun
|
Tata Communications
|
Gujarat
16 Jun
Tata Communications
Gujarat
Apply on Kit Job: kitjob.in/job/4qsx03
Job Description
- Operational role that works under direct supervision, responsible for day-to-day customer service operations
Responsibilities
- Maintain daily activities and routines.
- Ensure SLA are achieved work proactively to maintain the same.
- - Monitor WAN links, routers, and network devices using NMS tools on a 24x7 basis
- Perform Level 1 / Level 2 troubleshooting for WAN outages, latency, packet loss, and performance issues
- Log, track, and manage incidents and service requests through ticketing tools in accordance with SLAs
- Monitor and manage planned activities, maintenance windows, and downtimes
- Maintain network documentation, SOPs, and shift handover notes
- Proactively identify, troubleshoot, and resolve WAN-related incidents (MPLS, Internet Leased Line, SD-WAN, VPN, etc.)
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Apply on Kit Job: kitjob.in/job/4qsx03
📌 Jr Customer Service Executive - Customer Service Operations (Gujarat)
🏢 Tata Communications
📍 Gujarat