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As Operations Manager, you will be responsible for managing the overall performance and governance of the Statement of Work (SOW). You will oversee day-to-day operations in accordance with the Service Level Agreements (SLAs) outlined in the SOW, in partnership with and as delegated by the Project Managers. The role requires promptly identifying and resolving service delivery issues, implementing preventive measures, and handling transition management during project setup or expansion phases.

Responsibilities
- Lead end-to-end medium to large project deployments in collaboration with Project Managers, Team Managers, Total Quality Management (TQM) teams, and all relevant stakeholders.
- Support total customer satisfaction and closely monitor the attainment of daily KPIs.
- Support and communicate all strategies, processes, and initiatives of the TQM teams while promoting collaboration among Operations leaders to improve client community support and experience.
- Play an active role in enhancing policies, products, processes, and support systems by providing insights, recommendations,



and team feedback.
- Identify potential risks or issues with project implementations and proactively drive communication with internal and external stakeholders.
- Translate business requirements into operational plans and collaborate with Company support teams during deployment and execution.
- Develop and implement tracking, monitoring, and reporting methodologies for all SLAs required under the SOW.
- Ensure achievement of KPIs, direct Root Cause Analysis (RCA) documentation among team members, and define resolution and operational strategies to meet SLA targets.
- Assess and prioritize key operational issues affecting productivity, capacity, delivery, quality, and training, and implement mitigation plans in collaboration with other Operations leaders.
- Collaborate with support teams to implement project and process kick-offs, monitor and report project, process, and initiative statu

Apply on Kit Job: kitjob.in/job/4qxsyg

📌 Operations Manager (Rajahmundry)
🏢 Innodata
📍 Rajahmundry