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ROLEPURPOSE &

- OBJECTIVE

- Managesbanking relationship with 650 families within the geographic areaof control by offering full range of banking services

- Directlyresponsible to acquire new customers for Group Lending (GL)business and servicing existing customers

- Upsellloans to right customers and family members based on requirementand capacity to repay

- Offerand onboard Savings Accounts and other deposit products tocustomer, their family members and their references

- Deliverprompt customer services; be accessible to customers at all timesfor GL, IL and Family Banking queries

- G enerate quality leads for cross-selling for third party products offered by Ujjivan Small finance Bank.

- Provide timely loan for eligible repeat and top-up customers.

- Adherence to the defined set of processes and circulars.

KEYDUTIES &

RESPONSIBILITIES OF THE ROLE

Business/Financials

- Meetthe set targets on Group Loans (GL) in terms of open marketacquisition and repeat GL loans

- ConvertGL customers, family member and referrals for Family Banking interms of opening Savings Accounts and maintaining minimum balance

- Activelysource term deposits (FD and RD) from Family members of GLcustomers

- Offersuitable Insurance products to customer and family members toprovide adequate insurance coverage

- Identify,process and refer GL customers who can be potentially givenIndividual loans either unsecured /secured

- Sharecustomer insights/product related feedback with the ACRM

Customer

- Ensurecustomers and Family members are educated about entire bouquet ofbanking products (Loans GL, IL, Secured, Deposits &Insurance;) offered by Ujjivan





- Interactwith customers in a courteous and professional manner; provideprompt, effective and accurate services

- Ensuretimely insurance claim settlement for his/her customers

- Resolvecustomer queries/ pertainingto GL, IL &
- Family Banking within specified timelines

InternalProcess

- Identifyand conduct surveys of new working areas for group formation andconducts projection meeting for GL and Family Banking

- GroupLoans: Fill customer profile forms, Loan Application form withaccuracy and collects supporting documents for account opening instrict adherence to KYC norms followed by a Compulsory GroupTraining (CGTs)

- Individualloans (for certified CROs): Analyze existing customer profile andrepayment capacity, fill customer profile forms, Loan Applicationform with accuracy and collects supporting documents for accountopening in strict adherence to KYC norms

- Coordinatewith customers in the disbursement process

- ConductCenter Meeting as per schedule without fail and ensure timelyrepayments, collection of deposits for savings accounts / fixeddeposit, updates all transactions on True-Cell, an interface totrack monetary transactions

- Opensavings accounts for Customer and their Family members in Ujjivan

- Helpto conduct the CSR activities and motivates customers toparticipate in the Financial Literacy Program





- Givethe detailed field reports to ACRM and discuss field relatedissues

- Adherence to the defined set of processes and circulars.

Learning&

- Innovation

- Maintainup to date knowledge of GL, IL and Family Banking products andservices as well as a working knowledge of other products offeredin the branch

- Ensureadherence to training man-days/ mandatory training programs forself

- Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

Educational

Qualifications

- Graduate

Experience

- 0-1year experience for Graduates

- FieldExperience preferably in product sales, banking or collection

Certifications

- NA

FunctionalSkills

- Knowledgeon unsecured products

- BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage

- Isfluent in the local languages and has a working knowledge ofEnglish

BehavioralSkills

- Productselling skills

- Willingnessto travel & relocation as per business requirements andcareer opportunities

- Interpersonalskills

- Abilityto interface (orally and in writing) with all levels ofassociates and customers

- Abilityto manage teams and drive performance

- Trainingskills

CompetenciesRequired

- BuildingRelationship

- DrivingChange

- Planning&
- Organizing

- Collaboration

Location - Kothamangalam,Bengaluru,Magadi,Nagar,Ramanujnagar,Rajanagaram,Peenya,Maddur,Yelahanka,Channapatna,Chikkaballapura,Gauribidanur,Mysuru,Chintamani,Nanjangud,Shrirangapattana,Gundlupet,Chamarajanagar,Hosakote,Bannerghatta,Kollegal,Nelamangala,Pandavapura,Kanakapura,Puttur,Piriyapatna,Hassan,Paramathi-Velur,Paramathi

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📌 Customer Relationship Officer - Micro Banking (Bengaluru)
🏢 Ujjivan Small Finance Bank
📍 Bengaluru