Apply on Kit Job: kitjob.in/job/4s8qbj

Fusion CX is hiring an experienced Trainer to join our agile Howrah operations team. If you are a graduate with at least two years of training experience in customer support or BPO processes and passionate about developing talent, this is your opportunity to make an impact in a company that values people and performance. Whether you are looking for a trainer job vacancy in Howrah, seeking a leadership track in customer support training, or aiming to grow with a people-first CX brand, apply now.

Job Description

Key Responsibilities

- Conduct new hire training, refreshers, and upskilling sessions for customer support teams.
- Align training programs with process guidelines, service goals, and client standards.
- Facilitate interactive, learner-focused sessions to ensure engagement and retention.
- Track trainee performance and provide ongoing coaching during and after training.
- Maintain accurate training reports, performance trackers, and feedback logs.
- Collaborate with operations and QA teams to measure training effectiveness.
- Deliver floor support and drive continuous learning through regular refreshers.

Job Requirements

- Graduate in any discipline (mandatory)




- Minimum two years of training experience in a voice-based BPO or customer service environment
- Solid facilitation and presentation skills
- Excellent classroom and group management abilities
- Ability to adapt training delivery to suit diverse learning styles
- Proficient with MS Office and basic reporting tools
- Knowledge of performance metrics and call center standards is a plus

Why Join Fusion CX?

At Fusion CX, we believe that training is the cornerstone of exceptional customer experience. As part of our Howrah training team, you will play a critical role in shaping performance and fostering success.

- Be part of a high-performing team that values development and accountability.
- Enjoy a supportive work culture with access to tools, mentorship, and growth paths.
- Experience a work environment that prioritizes employee development and empowerment.
- Join a company where trainers are respected as leaders and enablers of change.
- Work in a well-connected, modern office facility in Howrah.

Looking for a meaningful trainer role or job vacancy in Howrah in the customer service sector? Apply now and grow with Fusion CX.

Apply on Kit Job: kitjob.in/job/4s8qbj

📌 Trainer – Customer Support – Howrah, India
🏢 Fusion CX
📍 Howrah