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Customer Service Officer - Gold Loan

EQU/CSO-GL/1778384
Equitas Small Finance Bank
Location: Inclusive Banking - MF > South > Tamil Nadu > Madurai > Madurai > Madurai > Madurai > 1179 > Simmakkal

Posted On: 20 Jun 2026
End Date: 20 Jul 2026
Required Experience: 1 - 12 years

No. Of Openings: 1
External Title: Customer Service Officer - Gold Loan
Employment Type: Permanent
Employment Category: Field
Closing Date: 20 Jul 2026

Organisational Details

- Entity: Equitas Small Finance Bank
- Business Unit: Assets
- Division/Function (SBU): Inclusive Banking - MF
- Department: Gold Loan
- Sub-Department: Operations
- Generic Role: Customer Service Officer
- External Title (Job Role): Customer Service Officer - Gold Loan
- Division: Inclusive Banking - MF
- Zone: South
- State: Tamil Nadu
- Region: Madurai
- Area: Madurai
- Cluster: Madurai
- PT Location: Madurai
- Branch Code: 1179




- Branch Name: Simmakkal

Skills

- Skill: Customer Handling
- Highest Education: Bachelor of Science
- Working Language: Tamil, English

DESIRED RESULT

- Cash Management - Accounting of Cash and Banking the Cash
- File despatch as per timelines (PRDD)
- NACH Rejected Cash collections to be less than 10% of billing
- Disbursement Management (XMS upload and query resolution)
- FTR to be achieved as per matrix
- Repayment reminder call for Retail customers
- On-time closure of DCS summary and maintenance of Key Management Register
- Post despatch file quality FTR to be achieved as per matrix
- Management Retail stationery by indenting to OPS on need basis
- Self Development

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📌 Skill (Madurai)
🏢 Equitas Micro Finance India
📍 Madurai