- Skill: Customer Focus
- Skill: Strategic Business Orientation
Highest Education: Bachelor of Arts
Working Language: Hindi, English
Key Result Areas
Position: Relationship Officer - MFI
S.NO. | DESIRED RESULT | WEIGHTAGE | KEY PERFORMANCE INDICATOR | |-------|---------------------------------------------------------|-----------|--------------------------------------------| | 1 | Ensure achievement of collections target set for allocated centres. | 50% | % of regular Collections (as per annexure 1) | | 2 | Ensure achievement of new members through AOC | 20% | % of Achievement (as per annexure 2) | | 3 | Achieving the set targets for Cross Sell products | 10% | % of Cross Sell Penetration Achievement % RD & APY Collections (as per annexure 3) | | 4 | Member Retention | 10% | % of Achievement (as per annexure 4) | | 5 | Self Development | 5% | Annexure 5 | | 6 | Process Orientation | 5% | Annexure 6 |
AnnexuresAnnexure - 1: Performance Rating
Rating | Repayment % to be achieved | |------------|------------------------------------------------------| | 5 (Excellent) | 100% repayment achieved by end of every month during the review period | | 4 (Very Good)
| (99.81-100)% repayment achieved by end of every month during the review period | | 3 (Good) | (99.51-99.80)% repayment achieved by end of every month during the review period | | 2 (Adequate) | (99.31-99.50)% repayment achieved by end of every month during the review period | | 1 (Far below the expectation) | < 99.3 % repayment achieved by end of every month during the review period |
Annexure - 2: AOC Target Scoring Method
Scoring Method | % of AOC Target | |------------------|--------------------------------------------------| | 5 (Outstanding) | >120% of AOC Target | | 4 (Excellent) | (111 -120)% of AOC Target | | 3 (Very Good) | (100% - 110%) of AOC Target | | 2 (Good) | (90 -99)% of AOC Target | | 1 (Adequate) | <90% of AOC Target |