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? Now Hiring: Post Sales - Customer Relationship Manager (CRM) & MIS Executive (Only from Real Estate sector and Virar-Vasai Market Experience)

⚠️Only candidates currently working in the Real Estate sector within the Virar–Vasai market will be considered.

Company: SPACENEST Real Estate Advisory Private Limited - MANDATE FIRM (Fast-growing real estate advisory firm)

? Location: Vasai & Virar, Mumbai, Maharashtra, India (On-site)

? Experience: 3+ Years

⚡ Immediate Joiners Preferred

⚠️ Strictly for candidates from Real Estate Developers, Mandate Firms, IPCs, or Real Estate Channel Partner firms only.

❌ Banking, Insurance, BPO, Telecom, Retail, and Non-Real Estate CRM profiles will not be considered.

We are looking for a dynamic and results-driven Customer Relationship Manager (CRM) with solid experience in post-sales operations, customer lifecycle management, and interdepartmental coordination within the real estate sector.

? Key Responsibilities:

- Manage the entire customer lifecycle from booking to possession
- Handle post-sales activities, collections, and home loan disbursement coordination
- Follow up with teams, customers and bankers for outstanding dues (OCR/Home Loan)
- Coordinate with internal and external teams at the builder site (Sales, Projects, Accounts, Architecture) to ensure timely updates and seamless communication




- Ensure customer queries and complaints are resolved within defined TAT
- Maintain accurate documentation and project-wise customer records
- Coordinate and manage RERA-related matters internally in collaboration with the Legal team
- Prepare and present MIS reports to management
- Prepare and present MIS reports to builder management
- Drive process improvements through complaint analysis and tracking
- Strong proficiency in reporting, data analysis, and calculations (Advanced Excel/MIS)

? Key Requirements:

- Proven experience in CRM / Customer Relationship / Post-Sales (Only Real Estate preferred)
- Strong knowledge of ERP systems, MIS reporting, and documentation
- Excellent communication, coordination, and team management skills
- Ability to manage multiple stakeholders and deadlines effectively
- Proficiency in MS Office & Advanced Excel
- Good in making Excel reports and data-driven analysis
- Good in creating professional presentations (PPT)
- Strong communication skills (written and verbal)

? What We’re Looking For:

- A proactive professional with strong problem-solving and leadership skills
- Someone who can drive customer satisfaction and collections efficiently
- Ability to work in a fast-paced and target-driven environment

? Qualifications:

â—Ź Graduate or Postgraduate degree (required)

Apply on Kit Job: kitjob.in/job/4slbpu

📌 Customer Relationship Management Manager (Vasai-Virar)
🏢 SpaceNest
📍 Vasai-Virar