Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026

Date: 8th July & 9th July 202
6Time: 10:00 AM to 1:00 P
MVenu e: ETA 3, Sandhya Infocit

y
ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, Ind

ia
Contact Person: Suryapr
iyaExperience: 1 to 4
yrsShift: US Shift (Night Shi
ft)Skil l: Customer Service Representative (CSR) (Voice Proce

ss)
Job Summ

ary:
1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare acco
unt. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare servi
ces. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer ser

vice.
Key Responsibil

ities:
• Handle inbound and outbound customer calls in a professional and courteous
manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and b
illing.• Assist members, patients, providers, and healthcare facilities with account-related co
ncerns.• Verify member information and accurately document customer interactions in the




system.• Resolve customer issues efficiently while adhering to company policies and healthcare regul
ations.• Escalate complex concerns to the appropriate department when nec
essary.• Maintain confidentiality and protect sensitive customer information in compliance with healthcare p
rivacy requir
ements.• Meet established quality, productivity, and customer satisfaction t
argets.• Stay updated on healthcare policies, procedures, and account-specific guid
elines.• Provide accurate information and educate customers on available healthcare services and pr

ograms.
Qualifi
cations:• College Graduate / Undergraduate (BPO experience is r
equired)• Excellent verbal and written communication
skills.• Strong customer service and problem-solving ab
ilities.• Basic computer proficiency and ability to navigate multiple
systems.• Ability to work in a quick-paced envi
ronment.• Strong attention to detail and organizational

skills.
Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual
InterviewHCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Interview – Fill

out form
Looking for immedia

te joiners
Mandator
y DocumentsUpd
ated ResumeEPFO Serv
ice HistoryComplete set of offer letters and relieving letters from all previo

us employer
Note: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all requir

ed documents

📌 Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 2nd July
🏢 HCLTech
📍 Chennai