Purpose of Job(Contd):

Work in partnership within operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities.Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and service deployments are successfully completed on time and meet technical, business and operational expectations.Monitor and drive throughout the project lifecycle to established implementation milestones, and participate in client status calls to ensure that projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.

Primary Roles & Responsibilities:

· Provide post-sales engineering implementation services for network solutions across various BBOX product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging,



configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation.

· Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization.

· Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.

· Develop and maintain skilled and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.

· Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterpris

📌 Engineer - Service Delivery (Hyderabad)
🏢 Black Box
📍 Hyderabad