Job description

Job description

Supervise and manage Mall operations including property management, tenant management, customer service, contract services such as facility management, cleaning, security, maintenance etc.
Ensure smooth day to day functioning of the Mall, facilitating good environment for retailers business activity and delightful customer experience.
Identify key performance characteristics of each Retailer Category.
Create and manage Data- base for the identified parameters.
Knowledge of Retailing Presentation Issues like Lighting, Fixtures, Windows & Display

Signage
Merchandising requirements & solutions
Storefronts trends, Fit-out guidelines, Tenant Co-ordination

Supplier evaluation & selection
Establish criteria for Vendor categorization and evaluation
Maintain references for establishing credibility of Vendors
Understand the commercial capabilities of Vendors

Supplier Management
Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

MIS
Analyse and evaluate ongoing Business Performance
Manage the business planning & budgeting process
Timely and accurate reporting of Mall performance

Customer Understanding
Develop an intimate knowledge of shoppers Attitudes and Behaviours
Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences

Safety
Knowledge and operation of Fire Equipment




Ensure secure practices in Mall

Traffic & Parking Control
Understand the traffic movements in the Mall premises
Management of Parking Spaces for effective utilization
Road Safety

Liaison with Local Authorities
Police
Fire
Hospitals

Crowd Control
Understanding the crowd dynamics
Plan for rush situations
Understanding of panic situations

Customer Interaction
Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition
Contribute to category Management
Customer Relationship Management Customer Satisfaction
Understanding factors influencing customer satisfaction and dissatisfaction
Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction

Retailer Principles and Practices
Elements of Retailing, including Principal types, ownership structures, and retailing terminology
Price points, merchandising, advertisements

Additional Skills:
Fluency in English
Interpersonal & analytical skills
Proficiency in MS Office
Teamwork

Experience:
BHM/ BA/ B.com / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.

Interested Candidate, Kindly send the resume at [email protected]

Warm Regards,
Aasma Shaikh
whats app - (phone hidden)

📌 AGM - Operations - Mumbai / Hyderabad Mall (Soft Service - Property Management)
🏢 SG OASIS HR CONSULTANCY
📍 Hyderabad