Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations i.e.Role - Senior Strategic Account Manager-Hyderabad

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore
restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride! The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise Value (GMV) per month.
Account & Partner Relationship Management
● Onboard new accounts by explaining the requirements to the partners and co-ordinating with internal stakeholders
● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct and image coverage is high
● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month on month growth and ensure partners invest consistently.
● Execute growth forward activities such as offer alignments, marketing operations alignments etc. Prepare the growth plans for each of the accounts being managed and gather competitor action insights.

Data Interpretation & Business Performance Management:

● Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner




● Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
● Ensure partner investments are equal or higher than competition with respect to discounts,commission and advertisements by highlighting relevant inferences from dashboard.

Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition

Graduate with 3-5 years of field sales experience; Fluency in local language and working knowledge of English
● Good working knowledge and experience of e-commerce activities and all online marketing channels.
● Attitude & Aptitude for Sales
● Analytical, valuable Excel skills.
● The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules.
● Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"

📌 Account Manager / Senior Account Manager / Strategic Account Manager (Telangana)
🏢 Swiggy
📍 Telangana