Description

- Possess an understanding of payment processing, regulations and processes and uses his/her knowledge in relevance to merchant onboarding and configuration

- Complete understanding of policy and procedures related to onboarding of POS/ECom merchants and ensure adherence to policy

- Understanding pre-screening of Merchant Agreements, KYC documents, Trade license, MOA, performing of system related checks etc. and raise exceptions if any

- Merchant communication and issue resolution are done on time and timely follow up and closure is done to issues.

Responsibilities

- Complete awareness of policies and procedures for onboarding of current merchants / existing merchants for both POS and E-commerce businesses.

- Ensure all documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc)



required for onboarding are duly submitted as per the check list

- Ensure the documents are completed in all respects

- Perform all system related and negative checks

- Raise exceptions and seek compliance approval wherever required

Qualifications

- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.

- 1-3 years of cards domain/multi-discipline banking experience.

- Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills

- Strong knowledge on MS Office tools, MIS reporting and analysis

- Hands on experience in any card management system

📌 AssociateRetail Banking Ops-Cards Operations Acq (Bengaluru)
🏢 Mashreq Bank
📍 Bengaluru