Job Description
Roles and Responsiblities:
Report Generation: Create daily, weekly, and monthly MIS reports on IT service performance.
Dashboard Management: Maintain and optimize real-time ServiceNow dashboards for stakeholder visibility.
Data Integrity: Audit ServiceNow data regularly to ensure accuracy, completeness, and consistency.
Trend Analysis: Analyze operational metrics to identify performance bottlenecks and process improvement areas.
Stakeholder Collaboration: Gather reporting requirements from business leaders and translate them into technical solutions.
Shifts: US Shifts + Oncall
Fluent in English, in both oral and written communication
Desirable Skills:
ServiceNow Administration: Certified System Administrator (CSA) credential.
Scripting: Experience with JavaScript, Python, or PowerShell for automated reporting.
API Integration: Knowledge of REST/SOAP APIs to extract ServiceNow data into external data warehouses.

Behavioral Attributes:
Analytical Thinking: Strong problem-solving skills with high attention to data detail.
Communication:



Ability to explain complex data insights to non-technical stakeholders clearly.
Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously.
Adaptability: Eagerness to learn current platform features and upgrade skills as technologies evolve.

Required Technical/ Functional Competencies
Primary Skills:
ServiceNow Reporting & Dashboards: Expert configuration of Performance Analytics, indicators, and interactive dashboards.
Data Extraction & Analysis: Advanced querying skills using SQL and relational databases.
Data Visualization: Advanced proficiency in Power BI, Tableau, or Excel (Power Query, Pivot Tables).
ITIL Framework: Strong understanding of IT Service Management (ITSM) processes like Incident, Problem, and Change Management.

Qualifications and Education Requirements:
Education: Bachelor’s degree.
Experience: Minimum 3–5 years of experience in an MIS or Data Analyst role.
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📌 Consultant - Service Now ITSM Job (Pune)
🏢 Yash Technologies
📍 Pune