Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformation, Client Onboarding)
Location: Mumbai
This is a hands-on delivery leadership role responsible for driving end-to-end client transformation initiatives across the Wholesale franchise ( Investment Banking).
Key Responsibilities:
✅ Own end-to-end delivery of client lifecycle & client experience change initiatives
✅ Lead projects from initiation through go-live and benefits realization
✅ Partner with Front Office, Operations, Credit, Legal & Technology teams
✅ Drive client onboarding, KYC, client data & servicing transformation
✅ Manage requirements, process design, governance, risks & dependencies
✅ Lead distributed global delivery teams across regions
✅ Drive AI & data-enabled transformation initiatives
Required Experience:
7+ years of experience managing complex change programmes/projects in Financial Services
Strong Wholesale Banking / Capital Markets client lifecycle experience
Hands-on experience in Client Onboarding, KYC & Entity Data Management
Robust PM/BA skills with JIRA & Confluence experience
Experience working with global stakeholders and senior leadership
Exposure to AI-enabled change, CRM, analytics or workflow automation is preferred
Interested candidates can share their updated profile at
[email protected]
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📌 Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformation, Client Onboarding) (Mumbai)
🏢 Global
📍 Mumbai