Company: Dr. Padmaja IVF

Industry: Healthcare / IVF & Fertility Care

Job Type: Full time

Job Summary

Dr. Padmaja IVF is looking for an experienced and compassionate Telecaller with prior experience in the hospital, healthcare, IVF, fertility, or clinic industry .

The ideal candidate should have excellent communication skills and experience handling patient enquiries, explaining healthcare services, scheduling appointments, following up with leads, and maintaining a professional and empathetic approach while communicating with patients.

Roles and Responsibilities

- Handle incoming and outgoing calls related to patient enquiries and appointments.
- Respond to enquiries received through phone calls, website leads, WhatsApp, social media, and other channels.
- Provide clear and accurate information about IVF, fertility consultations, and other available treatments and services.
- Understand patient requirements and guide them toward booking a consultation with the appropriate doctor.
- Schedule, confirm, and follow up on patient appointments.
- Follow up with new leads and prospective patients in a timely manner.
- Maintain regular follow-ups with interested patients without being overly persistent.
- Communicate with patients in a polite, sensitive, and empathetic manner,



especially when handling fertility-related enquiries.
- Coordinate with doctors, counsellors, front-office staff, and other departments when required.
- Maintain accurate records of calls, enquiries, appointments, follow-ups, and patient responses in CRM or internal systems.
- Follow up on missed appointments and help patients reschedule consultations.
- Work toward achieving appointment booking, lead conversion, and follow-up targets.
- Maintain complete confidentiality of patient information and conversations.

Candidate Requirements

- Minimum 1–3 years of telecalling or patient coordination experience in a hospital, clinic, diagnostic centre, IVF centre, or healthcare organization .
- Healthcare or hospital industry experience is strongly preferred.
- Experience in IVF or fertility healthcare will be an added advantage.
- Excellent verbal communication and interpersonal skills.
- Ability to communicate with patients patiently, professionally, and empathetically.
- Good follow-up and lead-handling skills.
- Basic knowledge of CRM, MS Office, WhatsApp, and appointment management systems is preferred.
- Ability to handle multiple enquiries and maintain proper follow-up records.

📌 Telecaller - Healthcare / Hospital Industry (Telangana)
🏢 Dr Padmaja Fertility Centre
📍 Telangana