Job Description
Job Description: Automobile Technician (EV / Scooter)

Job Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing organization . The role involves customer handling, EV scooter diagnostics, repairs, system updates, and strict adherence to safety and operational processes.

Client Overview

Our client is a reputed Indian multinational ride-sharing company with diversified business verticals and a strong presence in the electric mobility ecosystem.

Role

Automobile Technician (EV Scooter)

Roles & Responsibilities

1. Customer Handling
- Receive customers politely and greet them with professionalism
- Verify service requests and capture Voice of Customer (VOC) in the system
- Handle customer interactions both telephonically and face-to-face
- Provide timely updates to customers regarding repair status

2. Diagnosis
- Analyze and diagnose EV scooters to identify required repairs
- Update diagnosis reports in WMS (Getafix)




- Perform repairs as per customer concerns and conduct final inspections

3. System Handling
- Track customer complaints in Zendesk and update live status
- Operate Workshop Management System (Getafix) with 100% adherence
- Update operational status and ETA in both CRM and WMS
- Check scooter health using Telematics Command Centre for deep diagnosis

4. Technical Repairs
- Possess complete technical knowledge of EV scooters
- Repair or replace all scooter components as required
- Stay updated on technical training modules, EV bulletins, and product updates

5. Process & Operations
- Ensure strict process adherence at the Experience Centre
- Maintain clearly marked service bays for vehicles/scooters
- Handle invoicing and payment collections
- Ensure bays are clean, secure, and fit for service operations

Skills Required
- Sound technical knowledge of EV / scooter systems
- Ability to use CRM, WMS, and diagnostic tools
- Process-oriented and safety-

📌 EV 2-Wheeler Technician-Odisha (Bhubaneswar)
🏢 2COMs
📍 Bhubaneswar