Company Overview:

Aditya Birla Capital Digital Limited (ABCDL) is the digital-first arm of Aditya Birla Capital Limited (ABCL), a leading financial services provider in India. Established in 2023, ABCDL is a wholly owned subsidiary of ABCL and serves as a one-stop destination for distributing financial products through a technology-backed, omnichannel approach.

Role: Branch Customer Success Manager

Job Experience - 2 to 7 years

Job Location- Vadodara, Ahmedabad & Surat

Chance identification:

- Mine cross sell opportunities from centrally shared customer data & Self sourced
- Understanding relevant user insights and pitch cross-sell opportunities directly and through customer service executives (CSEs) of units
- Awareness of available products bouquet and their fit with various customer personas
- Identifying opportunities to offer combination solutions based on customer needs

Responsibilities:

- Cross LOB communication




- Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and improve customer lifecycle value
- Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher products per customer
- Managing lead generation and closure
- Ensure robust lead generation by networking across CSEs of various units to drive cross sell opportunities
- Follow up with sales teams for closure of leads generated
- Query redressal
- De-bottlenecking any issues, wherever needed
- Achieving new client acquisition & cross sell targets
- Ensuring the new client acquisition targets for the branch are achieved
- Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual needs of the customer
- Tracking scale and quality on a day-to-day basis and identifying opportunities for improvement

Education details:

Mandatory Graduation

📌 Branch Customer Success Manager - West (Gujarat)
🏢 Aditya Birla Capital Digital
📍 Gujarat