PUT DEEPIKA DIXIT ON CV AS RECRUITER,

Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

Job Description:

- Manage inbound / outbound calls, chat and emails from customers
- Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
- Adhere to the laid down procedures / protocols of the process & organization
- Identify customer queries, concerns and overall needs and provide solutions
- Address customer complaints in a timely, compassionate and patient manner
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis




- Create customer satisfaction and delight by solving product related queries timely.

Required Skills:

- Good communication skills
- Active listening skills
- Solid convincing skills
- Client handling skills

Desired Skills:

- Good interpersonal skills
- Solution oriented with effective problem-solving skills

PFB requirements and interview details below:

Working Days: 5.5 days working with a fixed Sunday off and rotational offs on Saturdays.

Requirements:

- Freshers must have good communication skills.
- Experienced Candidates should have less than 2 years of experience- Preferred
- Candidates with voice process experience will be preferred.

📌 Walkin || Fresher- Customer support || NaukriFF || Noida (Uttar Pradesh)
🏢 Info Edge
📍 Uttar Pradesh