International Voice Process Customer Support - IntouchCX

About The Role

We are seeking enthusiastic and customer-focused Customer Service

Associates to join our Voice Support team. In this role, you will serve as the

primary point of contact for customers, providing exceptional service

through inbound and outbound calls. You will be responsible for resolving

customer concerns, building strong relationships, and delivering a seamless

customer experience.

The ideal candidate possesses excellent communication skills, strong

problem-solving abilities, and a passion for helping customers.

Key Responsibilities

The role of the Customer Service Associate (CSA) - Voice, will be responsible

for:

Handle customer interactions through inbound and outbound voice

calls.

Understand customer concerns, diagnose issues, and provide timely

and effective resolutions.

Deliver a high-quality customer experience by demonstrating

professionalism, empathy, and active listening.

Build rapport with customers and establish trust through effective

communication.

Manage customer expectations regarding issue resolution and

follow-up timelines.

Accurately document customer interactions and actions taken

within internal systems.

Maintain compliance with company policies, procedures, and quality





standards.

Support customer retention and satisfaction by providing

exceptional service during every interaction.

Qualifications &

Experience

Must successfully pass a background check

High school diploma or equivalent required

Minimum 6 months of experience in an International Voice Process or

Customer Service environment.

Prior BPO or contact center experience is preferred.

Why Join Us?

Opportunity to work with a leading global customer experience

organization.

Comprehensive training and career development opportunities.

Inclusive and collaborative work workplace.

Exposure to international clients and world-class customer service

practices.

Performance-driven culture with opportunities for growth and

advancement.

"Please come for an walk in Interview Tomorrow and mention my name Simu on top of your resume for Reference"

For Any Queries

Contact HR

SIMU-(phone hidden)

Intouch does not charge any fee for recruitment or employment. Please beware of fraudsters claiming to represent our company and asking for money. If anyone requests payment in exchange for a job offer at InTouch, treat it as fraudulent and do not make any payments.

📌 International Voice Process Executive-Only Experienced Candidates (Telangana)
🏢 IntouchCX
📍 Telangana