- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query.
- Handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.

What are we looking for

- Adaptable and versatile
- Problem-solving skills
- Ability to perform under pressure
- Agility for quick learning
- Results orientation

Roles and Responsibilities:

- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor




- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts

Education Qualifications - Undergraduate/Any Graduate

Experience - 5-9 Years experience in Customer Service preferably in International Voice Process.

Note: " Minimum one year of experience as a Team Lead is mandatory".

Mandatory Documents - * Pan Card ( Latest Original Physical Card ), Provisional Degree Certificate of highest full time education, Latest 3months pay slips, Relieving letter & Experience letter of last two organizations.

📌 Walk in Drive For Customer Support Role(International Voice Process) (Telangana)
🏢 Accenture
📍 Telangana