Tele Collections Executive – Personal Loan & Business Loan Collections

Location: Bangalore
Employment Type: Full-time
Work Mode: On-site
Joining: Immediate

About the Role

We are looking for experienced Tele Collections Executives to manage collections for Personal Loan and Business Loan portfolios. The ideal candidate should have excellent communication, negotiation, and customer handling skills with prior experience in the NBFC/BFSI industry.

Key Responsibilities

- Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts.
- Follow up with customers regarding pending EMI payments and ensure timely collections.
- Negotiate repayment plans and resolve payment-related concerns professionally.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems.
- Coordinate with field collection teams and backend operations for effective account resolution.
- Ensure compliance with collection processes, company policies, and quality standards.
- Address customer queries, escalations, and disputes with empathy and professionalism.
- Achieve daily, weekly, and monthly collection targets.

Eligibility CriteriaExperience

- 1–5 Years




- Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service within the NBFC/BFSI industry.

Education

- 12th Pass / Graduate in any discipline.

Age

- 18–30 Years

Language Requirement

Candidates must have excellent English communication skills along with any one of the following:

- English + Hindi
- English + Telugu
- English + Kannada (Sales experience preferred)
- English + Malayalam

Required Skills

- Tele Collections experience
- BFSI/NBFC industry experience
- Excellent English communication
- Robust negotiation and convincing skills
- Customer handling and problem-solving abilities
- Basic knowledge of CRM tools and MS Office
- Ability to achieve collection targets

Preferred Skills

- Loan Collections experience
- Escalation handling
- Customer dispute resolution
- Regional language proficiency

Salary & Benefits

- Salary: Up to ₹3.5 LPA
- Attractive performance-based incentives
- Career growth opportunities
- Professional training and development
- Supportive work environment

Pay: ₹300,000.00 - ₹350,000.00 per year

Experience:

- Tele Collections, Collections,: 1 year (Required)

Work Location: In person

📌 Tele Collections Executive – Personal Loan (India)
🏢 V Career Hubbbb
📍 India