Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai

Location : Chennai
Shift - US Shift
Experience:
Associate Manager- 8 to 13 Years
Senior Manager - 13 to 17 Years

RESPONSIBILITIES:
- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
- Ensure proper integration with operations for effective execution of end-to-end processes.
- Maintain quality and efficiency measures within the team in accordance with service level agreements.
- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
- Identify and recommend operational and technological tools to improve efficiency.




- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
- Establish and maintain effective work procedures.
- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.
- Review and ensure processes comply with internal policies and external regulations.
- Address escalated issues regarding performance and quality.
- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
- Interface and coordinate with vari

📌 Hiring for US Healthcare AR Medical Billing Associate Manager/Senior Manager _Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu