Job Title: Outlet Manager – Wellness OutletLocation: IndoreAbout the RoleWe are seeking a confident, outgoing, and sales-oriented Outlet Manager to represent our wellness outlet (managed by us) inside a 5* Hotel in Indore. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.Key ResponsibilitiesGuest Engagement & SalesProactively approach and greet guests in the lobby with confidence and warmthIntroduce guests to our wellness services, express therapies, and special offersGenerate sales by converting walk-in guests through persuasive communication and relationship-buildingUpsell and cross-sell services based on guest needs, time availability, and preferencesMaintain a strong presence in the lounge to maximize visibility and walk-in conversionsRevenue Generation & PromotionsConsistently work towards daily and monthly sales targetsSupport cross-promotions with other outlets of the hotel to drive additional footfallAssist in executing in-lounge promotions, offers, and campaignsCapture guest interest efficiently, especially for short-layover and transit passengersGuest Experience & Brand RepresentationDeliver a warm, premium,



and professional guest experience at all timesAct as the first point of contact and brand ambassador for the wellness outletAddress basic guest queries and escalate concerns to the Outlet Manager when requiredEnsure the outlet ambience, hygiene, and presentation meet high service standardsOperational SupportCoordinate with therapists and beauticians to ensure smooth guest flowSupport appointment scheduling and service readinessFollow SOPs related to service standards, hygiene, and airport complianceDesired ProfileStrong people skills with confidence in initiating conversations with strangersSales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferredComfortable approaching guests and actively promoting servicesExcellent communication skills in English; additional languages are a plusWell-groomed, presentable, and skilled demeanorResponsible, disciplined, and dependableWork Environment & FlexibilityAbility to perform in a fast-paced, high-footfall environmentCompensationFixed salary plus very attractive performance-linked incentivesHigh earning potential for strong sales performersPreferred CriteriaPrior experience in hospitality, salons, lounges, airports, luxury retail, wellness, beauty, or service-oriented salesNon-smokers preferredPlease share updated resume's on or on +91 (phone hidden).

📌 Outlet Manager – Wellness Outlet (Bhopal)
🏢 Zivaya Wellness
📍 Bhopal