When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Position Summary
The Head of Technology and Service Operations is a senior executive responsible for the global operations, service delivery, and reliability of mission-critical transit payment systems used by millions of passengers daily. The role leads more than 500 staff across two global 24x7 operations centers (UK and India), localized in-country teams, and multiple customer contact centers.
Key Responsibilities
Service Reliability & Availability:
Deliver Five Nines Availability (99.999%): Build and enforce architectural and operational practices that ensure global transit payment systems achieve and sustain ultra-high uptime. This includes proactive monitoring, high-availability design enforcement, and automated failover systems across cloud and on-premises platforms.
Govern Service Level Objectives (SLOs) & Error Budgets: Define, track, and report SLOs for all critical services, ensuring error budgets are managed responsibly to balance reliability with change velocity.
Transaction Performance Management: Guarantee low-latency, high-throughput processing across all environments, actively tuning Oracle databases, Kubernetes clusters, UCS fabrics and cloud services for peak demand conditions (e.g., major city events, commuter surges).
Preventative Maintenance Program: Own a proactive, structured maintenance strategy
📌 Head of Technology and Service Operations (Hyderabad)
🏢 Cubic Transportation Systems
📍 Hyderabad
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