MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 4 years of experience in an applied research setting (e.g., product or
academic), or similar.
* Experience with research methods (e.g., usability, studies, contextual
inquires, 1:1 interviews, unmoderated research studies).
* Experience in using AI technologies across the research lifecycle, including
project scoping, study design, data analysis, and reporting.

PREFERRED QUALIFICATIONS:

* Master's degree or PhD in Human-Computer Interaction, Cognitive Science,
Statistics, Psychology, Anthropology, or related field.

* 3 years of experience working with senior leadership (e.g., Director level
and above).

* 2 years of experience conducting UX research on products, managing projects,
and working in a large, matrixed organization.

* Experience analyzing user behavior in B2B contexts, enterprise software, CRM
platforms, or support tooling.

ABOUT THE JOB:

As a researcher in Customer Engagement (CE) you will be an advocate for both the




Google customer and our internal users who make outstanding support experiences
possible. Empower Google to intelligently engage customers and help them succeed
at scale.

Focus on the customer:

* Empower Google’s customers.
* Focus on Ads and the Ads-supported consumer space.
* Specialize in customer and Ads-specific data.

Bring transformational changes with AI:

* Partner with AI/ML teams to reduce tedium and increase velocity, allowing
users to focus on human-only nuances and perspectives.
* Focus on “step change” technology-led differentiators.
* Drive broader adoption, resulting in a better understanding of Google’s
customers which powers insightful suggestions and helps our customers achieve
success.

Build strong partnerships to drive customer success:

* Remove organizational boundaries and deliver solutions on the toughest
problems and opportunities.
* Be the product partner to the Sales, Marketing, and Support organizations.
* Become the systems i

📌 UX Qualitative Researcher, Google Ads (Hyderabad)
🏢 Google
📍 Hyderabad