Line of Service Advisory Industry Sector Not Applicable Specialism Microsoft Management Level Senior Associate Summary At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives As an Oracle consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Oracle applications You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Oracle applications Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an setting where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Responsibilities Requirement gathering Collaborate with stakeholders to understand their needs and gather business requirements for the CRM system System configuration Assist in customizing and configuring the CRM to meet specific business needs and processes Data analysis Analyze customer data to identify trends generate insights and create reports for decision-making Process improvement Evaluate and document existing business processes to identify areas for improvement in efficiency and customer engagement Testing and support Participate in user acceptance testing UAT and provide ongoing support including troubleshooting and responding to user inquiries Training Develop training materials and conduct training sessions to ensure users can effectively use the CRM system Reporting Generate reports on customer behavior system performance and key performance indicators KPIs Data quality Ensure data accuracy completeness and consistency across the CRM system and other platforms Key skills and qualifications Strong analytical and problem-solving skills Excellent communication and collaboration skills Experience with CRM software and related business processes Ability to translate business requirements into technical solutions Knowledge of data analysis and reporting tools Mandatory skill sets CRM BA Preferred skill sets CRM BA Years of experience required 4 to 9 Education Qualification B TECH MBA MCA Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Engineering Bachelor of Technology Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills Customer Relationship Management CRM Microsoft Power Applications Canvas Applications Optional Skills Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Learning Agility 16 more Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In Senior Associate Crm Ba Ms Dynamics Advisory Hyderabad
🏢 PwC
📍 Hyderabad