Join our Finance Team at DHL Global Forwarding Freight DGFF GSC - Global Service Centre Job Title Specialist - Finance Order to Cash - OTC - Collections Job Location Chennai Are you dynamic and results-oriented with a passion for logistics Join our high-performing Global Shared Services Team GSC at DHL Global Forwarding Freight DGFF a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2022 by the independent global Shared Services Outsourcing Network SSON We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight DGFF We are an organization of more than 4 600 colleagues complemented by approximately 500 virtual FTE i e bots applied in process automation Our colleagues are based across six service delivery centers in Mumbai Chennai Chengdu Manila Bogota Budapest You will interact with people from all over the world and get the chance to a truly international organization An Order to Cash Voice Collections Specialist focuses on directly communicating with customers to address and resolve overdue payments employing phone calls and other communication tools for reminders and negotiations They are tasked with reconciling accounts maintaining accurate interaction logs and delivering high-quality customer service with a professional demeanour The role also involves monitoring credit limits to prevent overtrading and escalating unresolved accounts to key stakeholders ensuring timely interventions such as credit holds Key Responsibilities Initiating contact with customers to address overdue accounts using phone calls emails letters and other communication methods Sending payment reminders and follow-up messages to encourage timely payments Negotiating payment plans that are mutually beneficial to both the customer and the company Responding to customer inquiries regarding outstanding debts and resolving billing disputes or discrepancies Reconciling accounts to ensure payments received match the outstanding amounts and updating account information accurately Maintaining detailed records of all customer communications including payment promises and agreements Providing high-quality customer service assisting with payment-related inquiries and maintaining professionalism in all interactions Conducting credit limit reviews to prevent overtrading and informing customers when they are nearing their credit limits Escalating unresolved accounts to supervisors collection managers or key account managers as needed and recommending credit holds for delinquent accounts Deliver a high level of service quality through timely and accurate completion of services Collaborate with colleagues within the business to identify solutions best practices and opportunities to improve the service to our business partners Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service Contribute as a subject matter expert in problem-solving and process improvement Assist staff in resolving complex issues maintain thorough process documentation and ensure quality control Skills and Abilities Proficient in using MA N for comprehensive customer account management or familiarity with other industry-standard collections tools suitable for B2C contexts Competent in utilizing telecommunication platforms like BT and knowledgeable about JBA EDM and specific Freight payment ERP systems Advanced Excel skills and familiarity with operational systems such as S21 CW1 and DDH for data management and analysis Excellent business communication and presentation capabilities with a solid ability to convey complex information effectively Educational and Experience Requirements Holds a Bachelor s or Postgraduate degree in fields such as Commerce Computer Science or Business Administration with a focus on finance B Com M Com B C S B B A B B M Fin M B A Fin M F M or an intermediate certification in Chartered Accountancy C A Inter or Cost and Works Accountancy C W A Inter Achieved a minimum of 50 aggregate scores in academic pursuits underlining a robust foundational knowledge in relevant disciplines 2 - 5 years of relevant work experience with a preference for candidates with a background Order to Cash process Proficient understanding of accounting and financial principles specifically for Order to Cash Experience with financial software and ERP systems such as SAP or Oracle is crucial for managing transactions and financial records Familiarity with the logistics industry and shared services operations is highly preferred enhancing the ability to navigate industry-specific financial practices Work experience in logistics or shared services operations is preferred Apply now and embark on an exciting journey with us We offer We recognize and reward your hard work through a competitive compensation and performance-based incentive We empower you to learn and grow through training that gives you the knowledge skills and abilities to develop into your role and a great range of resources to support your future career aspirations personal development Flexible work arrangements to support work life balance Generous paid time off Privilege earned leave Comprehensive medical insurance coverage including voluntary parental cover applicable for IN only Recognition Engagement culture By joining one of the world s leading logistics companies you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe

📌 Specialist - Finance (collections) (Chennai)
🏢 Dhl
📍 Chennai