Roles Ability 1 Lead generation and qualification2 Value Articulation3 Upsell Cross-sell ratio4 Customer retention rate5 Product adoption6 Daily five BOs meeting7 First contact resolution FCR rate8 Escalation rate9 Support ticket closure rate10 Average time to resolve ATR 11 Customer retention rateSkills Ability1 Time to respond to customer inquiries2 Resolution time for complex issues3 Number of customer interactions handled4 Support ticket volume reduction5 Knowledge base utilization- Qualification 2 Any Graduate- Designation Business Development Executive - Location Kochi Kerala- Languages Malayalam English- Gender Male ref updazz com