Job Chance Operations Manager - Domestic Collections Location South India Kerala Tamil Nadu Karnataka Telangana preferred Department Collections - Domestic Process Key Responsibilities Lead and manage a team of collection executives handling domestic portfolios Drive collection performance across buckets 0-6 early-stage late-stage and recovery portfolios ensuring achievement of monthly targets monitor collections performance manage customers team managements etc Analyze delinquency trends and implement strategies to reduce NPAs Conduct regular team huddles performance reviews and motivate team members Ensure compliance with company policies regulatory guidelines and RBI norms Coordinate with senior management for process improvements and escalations Requirements Experience 5-8 years in collections recovery financial services with 1-2 years in a supervisory or TL role Preferred Background BFSI NBFC Recovery agencies or Exchange houses Strong knowledge of retail loan products PL CL CD Auto Loan Digital Products Ability to manage high-pressure targets and motivate teams Communication Skills English regional languages Malayalam Tamil Telugu Kannada preferred Skills Strong negotiation and problem-solving abilities Why Join Us Salary Benefits Competitive Salary as per industry standards Cab Facility Pick-up drop within Cochin city limits Health Insurance after 1-year of service Career Growth Opportunities in a leading financial services company Supportive Work Environment promoting learning teamwork and excellence How to Apply Send your CV to careers chartermerc com au About Charter Charter is a leading financial services company based in Kochi India offering solutions to clients across Australia UK New Zealand India and the US We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees Job Type Full-time Pay 25 000 00 - 30 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Operation Manager-domestic Collection (Kerala)
🏢 Charter BPO Solutions
📍 Kerala