Position- Customer Success ManagerExperience- 3-5 yrsLocation- BangaloreNotice Period- Immediate joiner-15 daysQualification- Any graduationSkills- customer acquisition technical support handling customer queries both technical and non technical should have an exposure in handling teamJobRoles and Responsibilities Leadership Strategy - Lead and scale the Customer Success function driving retention and expansion strategies to ensure our customers maximize value from eShipz s platform Customer Relationship Management Build and maintain strong relationships with key clients to ensure customer satisfaction resolve escalations and identify growth opportunities Team Development - Mentor coach and grow the customer success team Set performance goals provide feedback and foster a team-oriented customer-centric culture Customer Retention Growth - Develop and execute strategies to increase customer engagement improve retention rates and identify upsell and cross-sell opportunities Data-Driven Approach Leverage customer success metrics e g NPS churn retention etc to continually optimize processes and drive improvements in customer satisfaction Collaboration - Work closely with the sales product and support teams to ensure seamless customer onboarding product adoption and satisfaction Customer Advocacy - Act as the voice of the customer within the organization providing feedback and insights to the product and leadership teams Process Improvement Continuously refine customer success processes workflows and tools to driveefficiency and ensure scalability Key Requirements - Proven experience 3 years in customer success account management or a related role preferably in SaaS or logistics solutions - Strong leadership skills with experience managing and growing teams - Excellent communication and relationship management skills - Data-driven mindset with a passion for customer success metrics and outcomes - Ability to work cross-functionally and influence stakeholders at all levels - Strong problem-solving skills with the ability to manage escalations and navigate complex customer relationships - Experience working in a fast-paced startup environment is a plus ref updazz com