Life Unlimited At Smith Nephew we design and manufacture technology that takes the limits off living Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate Global Customer Care International Order Management to join our dynamic Global Customer Care team In this role you will take ownership of complex surgery order processing corrections invoicing and dispute resolution while driving accuracy efficiency and customer satisfaction You will serve as a subject matter expert guiding junior team members collaborating cross-functionally and supporting process improvement initiatives to enhance our global order-to-cash operations What will you be doing Order Management and Processing - Oversee timely and accurate entry processing and invoicing of high-volume and complex international surgery orders Perform advanced corrections pricing validations and data entry for surgeon lot details ensuring compliance with internal controls and audit requirements Use company platforms SAP Salesforce EDI to monitor order flow proactively manage exceptions and support seamless order clearance and invoicing Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements Dispute Management and Issue Resolution - Lead the resolution of complex order-related issues and disputes coordinating across Sales Logistics OMS and regional Customer Service teams Ensure timely and professional responses to customer queries and internal escalations driving root cause resolution Support investigation and documentation of recurring issues to reduce order fallouts Support EDI and Process Improvement - Support implementation optimization and daily operations of EDI Esker and digital order management tools Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time accuracy and user experience Provide feedback and mentorship to junior team members on best practices and system usage Order Block Management - Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA Monitor and report on key performance metrics such as order accuracy invoice timeliness and processing efficiency Provide analysis and insights to drive strategic improvements in customer care delivery What will you need to be successful Education Bachelor s Degree or equivalent experience in Business Administration Supply Chain or related field Operating Mode Work from office - Monday to Friday working in UK Shift 12 30 PM to 9 30 PM IST Flexible working in any shift Experience 5-7 Years of experience in Order Management Customer Service or Supply Chain operations Hands-on experience with Order Management Systems e g SAP Esker EDI preferred Strong analytical skills problem-solving abilities and a customer-first mindset Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders Excellent written and verbal communication skills Detail-oriented with a continuous improvement approach to processes You Unlimited We believe in crafting the greatest good for society Our strongest investments are in our people and the patients we serve Inclusion Belonging - Committed to Welcoming Celebrating and Thriving Learn more about our Employee Inclusion Groups on our website https www smith-nephew com Other reasons why you will love it here Your Future Major Medical coverage Policy exclusions and insurance non-medical limit Educational Assistance Work Life Balance Adaptable Personal Vacation Time Off Privilege Leave Floater Leave Your Wellbeing Parents Parents in Law s Insurance Employer Contribution of 8 000 - annually Employee Assistance Program Parental Leave Flexibility Hybrid Work Model For most professional roles Training Hands-On Team-Customized Mentorship Extra Perks Free Cab Transport facility for all employees One Time Meal provided to all employees as per shift Night Shift Allowances YS1 Stay connected by joining our Talent Community We re more than just a company - we re a community Follow us on LinkedIn to see how we support and empower our employees and patients every day Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You Unlimited life culture and benefits at S N Explore our website and learn more about our mission our team and the opportunities we offer

📌 Senior Associate, Global Customer Care (Maharashtra)
🏢 Smith+Nephew
📍 Maharashtra