About VPLAK com VPLAK com is a fast-growing e-commerce platform offering a wide range of electronics lifestyle products and consumer goods at competitive prices With a focus on customer-first service genuine products and fast delivery VPLAK aims to become a leading online retailer in India We are seeking an experienced Chief Operating Officer COO to lead daily operations streamline processes manage cross-functional teams and accelerate growth Role Overview The COO will be responsible for overseeing end-to-end business operations including supply chain logistics customer experience merchandising finance coordination compliance and strategic planning The ideal candidate is a data-driven operator with strong experience in e-commerce retail or marketplace operations Key Responsibilities1 Strategic Leadership Develop and execute operational strategies aligned with VPLAK s long-term vision Work closely with the CEO to drive overall company performance with clear OKRs and KPIs 2 Operations Process Excellence Optimize daily operations across procurement warehousing logistics and customer service Implement SOPs process automation and scalable workflows to improve efficiency and reduce costs Improve order fulfilment speed accuracy and post-purchase experience 3 Supply Chain Vendor Management Oversee sourcing vendor onboarding negotiations and inventory control Drive partnerships with manufacturers brands and logistics providers Maintain healthy inventory turnover and minimize stockouts overstocks 4 Customer Experience Build a frictionless customer journey from browsing to delivery and support Lead customer service operations call center chat support ticketing CRM Monitor NPS return rates cancellation rates and customer satisfaction metrics 5 Financial Performance Management Manage operational budgets revenue targets and cost controls Work with finance to optimize cash flow payment cycles and profitability Prepare performance dashboards and monthly quarterly business reviews 6 Technology Product Coordination Collaborate with tech product teams to enhance platform performance UX UI checkout order tracking and partner integrations Identify opportunities for automation ERP WMS CRM analytics platforms 7 Team Leadership Lead mentor and scale operational teams including supply chain logistics customer support and vendor relations Build a high-performance accountable culture 8 Compliance Risk Management Ensure compliance with regulatory and marketplace standards Build risk mitigation strategies for logistics payments fraud and data security Required QualificationsExperience 8-15 years of experience in e-commerce retail supply chain or operations leadership Proven success in scaling operations and managing large teams Experience in D2C marketplace or high-speed consumer business is preferred Skills Strong analytical and problem-solving capability Expertise in supply chain warehousing logistics and customer operations Exceptional leadership communication and decision-making skills Familiarity with ERP WMS CRM and analytics tools Ability to thrive in a rapid-paced high-growth environment Education MBA or equivalent preferred operations supply chain general management Engineering background is a plus Job Type Full-time Pay 600 000 00 - 1 000 000 00 per year Work Location In person