JD Here s a practical role-focused skill set and supporting guidance for a Telesales and Retention Team Leader Sections cover core competencies measurable KPIs tools tech proficiency hiring interview prompts coaching training focus and quick tips for day-to-day leadership Core competencies - Leadership people management ability to coach motivate develop and hold representatives accountable lead by example on calls - Sales strategy execution create call scripts campaigns upsell cross-sell plans and retention offers that align with targets and margins - Customer retention expertise knowledge of churn drivers win-back techniques lifecycle-based retention tactics and loyalty programs - Communication influencing transparent verbal coaching persuasive negotiation active listening and rapport-building on phone and digital channels - Data-driven decision making interpret call metrics conversion funnels churn analytics and use insights to improve performance

📌 Customer Service International Voice Lead-bps (India)
🏢 Hexaware Technologies
📍 India