Job Title Customer Support - Team LeadLocation Vikhroli Mumbai IndiaEmployment Type Full-timeCTC 7LPA Notice immediate 30 daysAbout Company A leading fintech company in the Banking and Finance sector revolutionizing the way businesses manage credit and payments We empower merchants distributors and enterprises with flexible digital credit solutions that simplify transactions and fuel business growth About the Role - We are looking for an experienced and customer-focused Team Lead - Customer Support to manage a small team and ensure exceptional service delivery across voice chat and email channels - The ideal candidate will have hands-on experience in customer communication and a proven record of leading support teams in a fast-paced fintech or BFSI environment Key Responsibilities- Lead a team of Customer Support Executives handling calls chats and emails - Ensure prompt and professional resolution of customer queries and issues - Monitor daily operations and allocate workload efficiently across team members - Maintain accurate records of customer interactions in CRM systems - Analyze recurring customer issues and coordinate with Sales Operations and Tech teams for resolution Drive performance metrics such as TAT CSAT and FCR - Prepare and present daily weekly and monthly reports on team performance - Train and mentor team members to improve communication and process adherence - Capture and share customer feedback to enhance service quality Requirements- Graduate in any discipline - Minimum 5 years of total experience in customer support with at least 1 year as a Team Lead - Proven experience handling voice chat and email channels mandatory - Strong communication skills in English and Hindi - Working knowledge of MS Office or Google Workspace tools Good analytical problem-solving and people management skills - Preference for candidates with stable career history and exposure to the BFSI or fintech sector What We Offer- A dynamic and collaborative work environment in a quick-growing fintech - Opportunities for career advancement and qualified learning - Competitive salary and benefits package - Exposure to cutting-edge customer engagement and digital credit solutions ref updazz com

📌 Team Lead - Customer Support- Nbfc/bank (5-10 Yrs) Mumbai (after-sales/customer Service)
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📍 Mumbai