Roles and Responsibilities :
- Handle customer inquiries via chat, resolving issues related to banking products and services.
- Identify potential fraud risks and escalate suspicious activities to senior team members or supervisors.
- Provide excellent customer service by responding promptly to customers' queries and concerns.
- Maintain accurate records of all interactions with customers using our CRM system.
Job Requirements :
- 1-6 years of experience in a similar role within the financial services industry.
- Strong understanding of anti-money laundering regulations and fraud detection techniques.
- Excellent communication skills for effective interaction with customers through various channels (e.g., email, phone).
- Ability to work independently as well as part of a team workplace.
📌 Customer Service (Non voice) (Mumbai)
🏢 TP
📍 Mumbai