About the Role

We are looking for a Senior Service & Product Trainer to design and deliver structured technical training programs for our service teams, channel service partners, and field technicians across India. The ideal candidate combines deep hands-on service expertise in consumer durables, FMEG with a genuine passion for teaching, modern digital delivery, and strong interpersonal skills.

This role sits at the intersection of technical depth and people capability bringing together product know-how, service process excellence, digital tool proficiency, and the communication skills to make complex information accessible to every learner in the room.

Who We Are Looking For You are the right fit if you:

Have 10 to 20 years of hands-on experience in service / after-sales in the consumer durables or home appliances industry.

Have a Diploma or B.Tech in Electronics, Electrical, Mechanical Engineering, or a related technical discipline.

Have previously serviced or trained others on products such as Water Purifiers / ROs,Fans Chimneys, , Gas Stoves, or Small Appliances/Large Appliances

Are digitally savvy comfortable with LMS platforms, e-learning tools, video-based learning, MS Office, and virtual training delivery.

Have a natural flair for teaching you can break down a complex circuit or a service process into steps that a field technician immediately understands.

Possess strong soft skills: clear communication in Hindi and English, empathy, patience, and the ability to engage diverse service audiences.

Are proactive, self-driven, and can manage a training calendar across multiple regions independently.

Key Responsibilities

A. Technical Service Training

Design and deliver structured technical training programs for in-house service engineers & field technicians

Conduct hands-on product dismantling, repair, and troubleshooting workshops across India in classroom and on-site settings.

Develop fault-diagnosis exercises, service manuals, job aids, and repair procedure guides tailored to field-level technicians.

Train service teams on installation, commissioning, preventive maintenance,



and warranty claim procedures.

Ensure service teams are certified and compliant with all product-specific service protocols before deployment in the field.

Conduct competency assessments and identify skill gaps; design refresher modules accordingly.

B. Product Knowledge Training

Impart deep product knowledge across the company's portfolio to service and technical staff:

Water Purifiers / ROs filtration technology, membrane care, TDS management

– BLDC Fans — motor technology, speed controls, remote and IoT features

– Chimneys & Kitchen Ventilation — suction performance, filter types, motor care

– Hobs / Gas Stoves — burner technology, auto-ignition, safety systems

– Small Appliances — Mixers, Juicers, Irons, Air Purifiers

Stay updated on new product launches, engineering changes, spare part updates, and competitor service intelligence.

Serve as the internal Subject Matter Expert (SME) for all service and technical queries from field teams.

C. Digital & Online Training Delivery

Design and manage digital learning content: e-learning modules, explainer videos, microlearning nuggets, and interactive quizzes on LMS platforms.

Conduct live virtual training sessions via Zoom, Teams, or company platforms for geographically dispersed service teams.

Build a library of video-based repair guides, how-to tutorials, and animated troubleshooting walkthroughs.

Champion the adoption of digital learning tools across the service network and ASC partners.

Monitor LMS completion data, assessment scores, and engagement metrics; report insights to leadership.

D. Soft Skills & Service Excellence Training

Deliver soft skills training modules focused on customer communication,



complaint handling, first-time fix discipline, and qualified conduct for service engineers.

Train technicians on service etiquette — grooming, punctuality, customer interaction protocols, and escalation management.

Conduct service quality workshops to reduce repeat complaints, improve CSAT scores, and build a service-first mindset.

Collaborate with the Service Operations team to embed training into daily service rituals and quality checklists.

E. Training Design, Assessment & MIS

Develop comprehensive training calendars for all regions and service verticals; ensure timely execution.

Create pre- and post-training assessments, certification frameworks, and knowledge-check tools.

Track training coverage, attendance, and technician certification status across all service zones.

Prepare monthly training MIS and share actionable insights with Service Head and senior leadership.

Continuously improve training programs based on field feedback, error trends, and warranty data analysis.

Collaborate with HR for integration of service training into technician onboarding and induction programs.

Desired Candidate Profile Qualifications

Diploma in Engineering (Electronics / Electrical / Mechanical) — Minimum

B.Tech / B.E. in Electronics, Electrical, or Mechanical Engineering — Preferred

Certifications in e-learning, instructional design, or LMS tools will be an added advantage

Experience

10–20 years of total experience in service, after-sales, or technical training in the consumer durables / home appliances industry.

Prior experience in a formal training or L&D; role is preferred.

Mandatory Industry / Product Service Experience

Service / Technical experience in two or more of the following categories is mandatory:

– Water Purifiers / ROs

– Chimneys / Kitchen Appliances

– BLDC / Conventional Fans

– Hobs / Gas Stoves / Cooking Appliances

– Small Appliances (Mixers, Juicers, Irons, Air Purifiers)

– Large Appliances / White Goods — Added Advantage

📌 Senior Service & Product Trainer (Water Purifiers ,Fans & Appliances) (Uttar Pradesh)
🏢 KENT
📍 Uttar Pradesh