Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

- Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management

- Daily cash collection / updating and deposition Checking and updating agency/branch walk-in collection.

- Cross selling the insurance and other products to walk in customers

- Cash Customer Service /NPS and Audit Queries

- Service branch maintenance and control

- Consistent increase in penetration of CDM/Kiosk

- Manage escalations with teams (Centralize/HO) for end to end resolution

- Petty cash management

- Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience

"
- Understanding of cash customer service related processes and policies.

- Graduate/Post graduate fresher/with experience

- Ability to work independently and towards deadlines.

- Effective oral and written communication skills"

📌 Deputy Manager - Operations and Service (Gujarat)
🏢 Bajaj Finance
📍 Gujarat