Role & responsibilities

- Handle customer interactions through voice calls, live chat, and email in a professional and courteous manner.
- Resolve customer queries, concerns, and complaints while ensuring a high level of customer satisfaction.
- Provide accurate information about products, services, and company policies.
- Maintain quality standards and achieve individual/team performance metrics such as CSAT, AHT, FCR, and productivity.
- Document customer interactions accurately in the CRM system.
- Escalate unresolved or complex issues to the appropriate teams as per process guidelines.
- Follow standard operating procedures and ensure compliance with company policies.
- Deliver excellent customer service while maintaining effective communication and active listening skills.
- Meet daily, weekly, and monthly targets related to quality, attendance, and productivity.
- Work in a 24x7 rotational shift environment, including weekends and holidays, as per business requirements.
- Collaborate with team members and participate in training and process improvement initiatives.

Preferred candidate profile

- Excellent verbal and written communication skills in English.
- Undergraduate, Graduate,



or Postgraduate candidates can apply (as per process eligibility).
- Freshers and candidates with up to 5 years of experience in International BPO/Customer Support are welcome.
- Prior experience in Voice, Chat, or Email Support will be an added advantage.
- Strong customer service orientation with excellent problem-solving skills.
- Basic computer proficiency and typing skills.
- Comfortable working in a 24x7 rotational shift environment.
- Ability to multitask and work efficiently in a rapid-paced environment.
- Positive attitude, willingness to learn, and strong interpersonal skills.
- Immediate joiners or candidates with a short notice period will be preferred.

Perks and Benefits

Salary upto 2.2.75 LPA - 4.7 LPA

18k-32k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

To get your interview scheduled contact below:

Kanika- 98109 57765

Aanchal (phone hidden)

Muskan- (phone hidden)

Twinkle - (phone hidden)

Minakshi- (phone hidden)

Shubhangi- (phone hidden)

Harshmeet - (phone hidden)

Vanshika- (phone hidden)

📌 International BPO :: Voice & Chat Support :: Salary upto 4.70 LPA (Haryana)
🏢 WSNE Consulting
📍 Haryana