- Make outbound calls to prospective students; handle inbound inquiries on courses, certifications, and career opportunities.
- Qualify leads based on interest and eligibility; maintain regular follow-ups with prospective students until enrollment.
- Provide accurate info on courses, fees, batch schedules; recommend suitable programs and encourage students to attend counseling sessions/demos.
- Schedule appointments for Academic Counselors; assist with admission process, documentation, and pending fee/enrollment follow-ups.
- Maintain accurate student records and call logs in CRM; ensure timely, accurate lead status updates.
- Convert inquiries into admissions through effective communication and objection handling.
- Prepare call reports; track inquiries, follow-ups, and conversion rates against targets.
Qualifications & Experience
- Bachelor's degree in any discipline (certification in Sales/Communication a plus).
- Min. 2 years in Telecalling, Academic Counseling, Inside Sales, or Customer Support within EdTech/Education/Training.
- Experience handling student admissions and lead conversion preferred.
Required Skills
- Excellent verbal communication in English and regional languages.
- Solid counseling, persuasion, and negotiation skills.
- CRM familiarity and basic MS Excel/Word/Outlook knowledge.
- Target-driven with ability to handle daily call volumes.