Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today

Inviting Freshers for Financial Crime and Risk Mitigation role || Pune(work from office)

**Shift: US

**Only freshers are eligible

This role is responsible for supporting a wide range of financial crime and risk management activities across fraud detection, fraud investigations, credit risk, collections, skip tracing, disputes, chargebacks, account security, and related operational processes. The role involves protecting customers and financial institutions from financial losses through timely analysis, investigation, decision-making, and execution of operational controls while ensuring regulatory compliance and operational excellence.

Responsibilities:

- Perform operational activities related to fraud detection, fraud investigations, credit risk, collections, skip tracing, disputes,



chargebacks, account security, and other financial crime and risk management functions.
- Review customer accounts, transactions, documentation, and support information to identify risks, validate requests, and determine appropriate actions.
- Analyze transaction patterns, account behavior, and operational data to detect suspicious activities, identify emerging risks, and support effective decision-making.
- Conduct investigations on suspected fraud, operational exceptions, disputes, credit-related activities, and other risk events in accordance with established policies and procedures.
- Perform account reviews, case assessments, document validation, and evidence gathering to support operational decisions and case resolution.
- Support collection, recovery, skip tracing, and account resolution activities through research, documentation, and case management.
- Research operational exceptions using multiple systems, databases, and internal tools to resolve cases accurately and within defined service levels.
- Accurately document investigation findings, case decisions, supporting evidence, actions taken within designated systems.
- Escalate high-risk, complex, or suspicious cases to appropriate stakeholders in accordance with established procedures.
- Meet established productivity, quality, compliance, accuracy, and turnaround time standards while adhering to regulatory and client requirements.




- Maintain confidentiality of customer information and comply with applicable security, privacy, and risk management policies.
- Support process improvement initiatives, business continuity activities, testing and additional operational responsibilities as assigned.

Why join Genpact?

- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a energetic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Associate - Fresher - Pune (Maharashtra)
🏢 Genpact
📍 Maharashtra