Job Summary:

As the Travel Business Head, you will play a critical role in shaping the strategic direction and operational success of our travel portal. You will be responsible for driving revenue growth, optimizing customer conversion rates, and managing the P&L; of the business. This role requires a balance of strategic vision and hands-on execution, with a focus on building solid client relationships and enhancing the overall user experience of the portal.

Outcomes:

1. Achieve Transaction Growth: Increase the travel portal's transaction volume within the first year through effective client acquisition and retention strategies.

Targets: Track and report monthly transaction volumes compared to the previous quarter. Increase transaction volume per client by 20% (quarter on quarter).

2. Enhance Conversion Rates: Improve the customer conversion rate through optimizing the booking funnel and enhancing user experience.

Targets: Analyse and track funnel metrics quarterly. Increase conversion rate per client by 20% (quarter on quarter).

3. Client Relationship Excellence:



Secure and maintain all major client accounts in the first year, ensuring a high level of satisfaction and repeat business.

Targets: Need to achieve satisfaction > 90% score in the CSAT surveys post 6 month and post 12 months of the client.

4. P&L; Management: Demonstrate effective budget management to ensure the business unit's profitability meets or exceeds targets

Targets: Achieve P&L; and margin as per business plan projections.

5. Team Leadership: Build and mentor a high-performing team that aligns with Customer Capitalâs values and business goals.

Targets: Build a team with the defined key roles within the first 6 months and achieve a team satisfaction score of 90% or higher.

Competencies:

1. Visionary Thinking: Ability to envisage and articulate a compelling future state for the product.

2. Industry Expertise: At least 8-10 years in the travel industry with significant B2C experience i

📌 Travel Business Head (Delhi)
🏢 PEOPLEOCITY
📍 Delhi