Job Title: Customer Success Specialist
Location: Ahmedabad
Experience: 2+ Years
Department: Customer Success / Client Relationship Management

Job Summary

We are looking for a proactive and customer-oriented Customer Success Specialist to manage client relationships, ensure customer satisfaction, and support successful product adoption. The ideal candidate should have strong communication skills, problem-solving abilities, and experience in client coordination, customer onboarding, and product support.

The role involves understanding customer requirements, resolving concerns, improving customer engagement, and ensuring a smooth customer journey from onboarding to long-term retention.

Key Responsibilities

• Manage customer onboarding and ensure smooth implementation of products/services.
• Build and maintain strong relationships with clients through regular communication and follow-ups.
• Understand customer requirements and coordinate with internal teams for timely resolution.
• Monitor customer satisfaction and proactively address issues or concerns.
• Support customers in product usage, troubleshooting, and feature adoption.
• Conduct product demonstrations, training sessions, and create customer guidance materials.
• Track customer feedback and share improvement suggestions with relevant teams.
• Identify opportunities for service improvement, upselling, and customer growth.




• Maintain customer records, reports, and communication history in CRM systems.
• Coordinate with sales, technical support, and product teams to improve customer experience.
• Handle customer escalations professionally and ensure timely closure.

Required Skills & Competencies

• Strong communication and interpersonal skills.
• Valuable understanding of customer relationship management.
• Ability to handle multiple clients and prioritize tasks effectively.
• Problem-solving attitude with strong ownership and accountability.
• Basic technical understanding of software products, SaaS, Telecom, or IT solutions.
• Experience with CRM tools and customer management platforms will be an added advantage.
• Ability to work collaboratively with cross-functional teams.

Qualification & Experience

• Bachelor’s degree in any relevant field.
• 2+ years of experience in Customer Success, Client Support, Account Management, or Customer Relationship roles.
• Experience in IT Product, SaaS, Telecom, or Software-based companies will be preferred.

Preferred Candidate Profile:
A customer-focused professional who can build strong client relationships, improve customer satisfaction, and contribute to business growth through effective customer engagement and support.

📌 Customer Success Specialist (Ahmedabad)
🏢 Elision Technologies
📍 Ahmedabad