General Purpose:
The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.
Key Note: Request you to not apply for this job if you do not have possess all of the following:
- Leadership experience with a solid track record and proven success
- Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.
- Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.
- Be supremely organized, detail-oriented, and a true self-starter
- Exceptional leadership skills with the ability to develop and build the team
Essential Duties & Responsibilities:
- Project Implementation
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- Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects
- Define the client implementation/upgrade project execution strategy
- Support project charter and project plan reviews
- Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines
- Provide Subject Matter Expertise on client projects
- Planning
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- Provide leadership and strategic plan for managing the resource requirements of the organization.
- Responsible for maintaining strategic direction and growth
- Proactive capacity planning, management, resource utilization and cost containment
- Provide feedback to CoE processes and toolsets for improvements
- Processes
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- Establish standard product implementation practices
- Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement
- Maintain a global repository of implementation artifacts
- Team Management:
- Provide support to the head of departme
📌 Associate Director of Professional Services (Noida)
🏢 RxLogix
📍 Noida