Job Description :

Opening for Deputy Manager (International Voice Process) Leading MNC (Pune)

Profile - Deputy Manager (International Voice Process-Banking)

Experience - 5+ Years

CTC - 8.0 L- 10.0 L

Job Location - Pune

Qualification - Any Graduate

Shift- Versatile Shift

Notice Period- Immediate-30 Days

Job Description-

International Voice Process Experience is Must

Should Be Assistant Manager with 1+ Year /Team Leader with 2+ Years of Experience.

Candidate from Banking Industry is preferred

Oversee the hiring and training of fraud investigation personnel to ensure an effective unit

Handle 2nd level escalations

Ensure adherence to KPI and SLAs in operations delivery

Ensure attritions targets are not breached





Actively participate in governance calls with the clients for effective process management

Manage operations through end to end planning, metrics review and root cause analysis

Manage Client relationship as part of operations delivery;

Drive change by successful implementation of process improvement recommendations

Review overall staff performance and recommend training needs

Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery

Interested candidates can reach me on (phone hidden) or mail the updated CV on

📌 Deputy Manager( International Voice Process) (Pune)
🏢 2COMs
📍 Pune