Hiring for US Healthcare Medical Billing Associate Manager & Senior Manager _ Chennai Location : Chennai Shift - US Shift Experience: Associate Manager- 8 to 13 Years Senior Manager - 13 to 17 Years RESPONSIBILITIES:

- Manage day-to-day operations and direct the team responsible for Healthcare RCM Voice and non-voice process activities.
- Manage and meet performance targets for average handle time, Client SLA, quality, and customer satisfaction.
- Oversee a group of Team Leads responsible for managing calling agents, with 10 to 15 direct reports and a total of 100 to 150 agents.
- Ensure proper integration with operations for effective execution of end-to-end processes.
- Maintain quality and efficiency measures within the team in accordance with service level agreements.
- Provide coaching and feedback to direct reports to ensure satisfactory performance levels.
- Utilize business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements.
- Identify and recommend operational and technological tools to improve efficiency.
- Collaborate with operations and information technology personnel to resolve issues and enhance operational efficiency.
- Establish and maintain effective work procedures.
- Evaluate and determine coaching and training needs to equip staff with necessary skills and knowledge.
- Communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customer experiences in both a regulated and competitive market.
- Plan and monitor operational initiatives to improve the efficiency and effectiveness of the voice process.




- Review and ensure processes comply with internal policies and external regulations.
- Address escalated issues regarding performance and quality.
- Coordinate, participate in, and manage multiple projects assigned by senior management, providing input on operations-related matters.
- Interface and coordinate with various stakeholders.

SKILLS AND COMPETENCIES - Exceptional leadership skills, including the ability to manage through a shared vision and path to success

- Ability to create, communicate and manage SLA metrics that support operational targets
- Excellent problem solving skills and ability to use valuable judgment to make decisions
- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
- Exceptional verbal and written communication skills
- Exceptional customer service abilities to handle difficult customers
- Proficiency in Microsoft Office suite
- Work effectively in a team environment
- Strong time management and organizational skills FORMAL EDUCATION AND EXPERIENCE - Graduation in any stream
- Healthcare AR calling experience preferred.

Note

- Looking for candidate with an immediate to 45-day notice period.
- Candidates must have complete set of relieving/Experience letters from all previous employers
- If your profile aligns with the above , please proceed with registration. If not, you may kindly ignore Interested candidates, kindly register below link HCLTech _ US Healthcare _Medical billing _AM/SM – Fill out form or share your profile to with below given details. T.Exp: R.Exp: CCTC: ECTC: Notice period: Current location:

📌 Hiring for US Healthcare AR Medical Billing Associate Manager/Senior Manager _Chennai (Tirunelveli)
🏢 HCLTech
📍 Tirunelveli