Job Description About the Role
n We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery
n Practice, driving excellence in ecommerce solutioning, implementation, operations,
n and delivery governance across all client engagements. This role calls for a strategic
n thinker with strong technical depth, delivery leadership, stakeholder management, and
n a proven track record of scaling ecommerce practices in a fast-paced digital or media
n ecosystem.
n The Head of Ecommerce Delivery Practice will own the practice vision, capability
n roadmap, delivery health, quality benchmarks, and P&L; oversight, ensuring our clients
n receive market-leading ecommerce execution and measurable business impact.
n Key Responsibilities
n 1. Practice Leadership & Strategy
n • Define and own the ecommerce delivery practice roadmap, operating model,
n and capability development strategy.
n • Build and scale cross-functional competencies including ecommerce
n operations, performance commerce, tech implementation, commerce media,
n and omnichannel enablement.
n • Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce,
n WooCommerce), and martech/advertising technologies to continuously
n strengthen practice offerings.
n 2. Delivery Governance & Excellence
n • Oversee end-to-end delivery of ecommerce programs across clients, ensuring
n on-time, on-budget, and high-quality execution.
n • Establish and enforce delivery frameworks, QA processes, sprint governance,
n risk management practices, and SLAs.
n • Provide escalation leadership and ensure swift resolution of delivery
n bottlenecks.
n 3. Client Engagement & Stakeholder Management
n • Act as the senior delivery owner for key enterprise ecommerce clients.
n • Partner with Business Leads,



Client Partners, Media teams, Creative,
n Performance Marketing, and Technology stakeholders to deliver integrated
n commerce solutions.
n • Drive strategic conversations on ecommerce transformation, platform
n enhancement, conversion optimisation, and omnichannel customer journeys.
n 4. People Management & Capability Building
n • Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
n • Attract, groom, and retain high-performing talent; shape a strong culture of
n delivery discipline and innovation.
n • Partner with HR to define hiring plans, competency matrices, and L&D; tracks for
n the practice.
n 5. Operational & Financial Ownership
n • Own practice-level capacity planning, project allocation, utilisation
n management and revenue forecasting.
n • Enhance commercial models, drive margin improvements, and ensure financial
n health across ecommerce engagements.
n • Drive operational excellence through automation, process optimisation, and
n best-practice adoption.
n 6. Innovation & Growth
n • Collaborate with sales/business development teams to shape winning
n proposals, pitches, and ecommerce solutions.
n • Identify and build strategic partnerships with platforms, technology providers,
n and commerce enablers.
n • Drive continuous improvement via new frameworks, tools, accelerators, and
n integrated commerce playbooks.




n Required Experience & Qualifications
n • 10–12 years of progressive experience in ecommerce delivery, digital
n transformation, or commerce technology roles.
n • Proven experience leading multi-market or multi-brand ecommerce programs in
n a digital agency, media network, consulting firm, or ecommerce organisation.
n • Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce
n Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
n • Demonstrated expertise in delivery governance, Agile methodologies, sprint
n planning, and cross-functional team management.
n • Solid understanding of performance marketing, digital media, content
n operations, martech/adtech ecosystems, and consumer journeys.
n • Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP
n Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand
n Analytics, Google Sheets / BigQuery
n • Exceptional communication, problem-solving, and stakeholder management
n skills.
n • Ability to thrive in a fast-paced, high-growth, matrixed environment.
n Key Competencies
n • Strategic & Analytical Thinking
n • Leadership & Team Development
n • Delivery & Quality Governance
n • Technical & Platform Expertise
n • Client Management & Executive Presence
n • Commercial Acumen
n • Process & Operational Excellence
n • Cross-functional Collaboration
n Why Join Us?
n • Opportunity to build and scale a high-impact ecommerce practice within a
n leading media organisation.
n • Work with marquee clients across sectors and drive measurable business
n outcomes.
n • Collaborative, future-forward culture with solid emphasis on innovation and
n growth.

📌 Sr. Director- Ecommerce (Lead of Marketplaces Practice) (Pune)
🏢 dentsu India
📍 Pune