Role Purpose:

The Customer Relationship Executive is responsible for welcoming walk-in customers, capturing accurate customer details, understanding their basic requirements, and coordinating with designers/sales staff to ensure a smooth and positive customer experience.

Key Responsibilities:

Greet and welcome walk-in customers in a polite and professional manner.

· Accurately record customer details (name, contact number, requirements, source of enquiry, etc.

· Understand customer requirements and preferences at a basic level

· Introduce and coordinate customers with the appropriate designer or sales personnel

· Update walk-in customer data in the systems.

· Ensure confidentiality and proper handling of customer information

· Act as a coordination point between customers, designers, and sales teams

· Ensure customer waiting areas are organized and presentable

· Assist in basic administrative and front-desk tasks when required





· Maintain professional conduct and grooming standards at all times

Skills & Competencies:

Valuable communication and interpersonal skills

· Customer-centric attitude with a polite and calm approach.

· Previous work experience in hospitality industry is preferred.

Qualifications & Experience:

1–2 years of experience in customer handling, front desk, retail, or service roles in hospitality industry.

· Freshers with good communication skills may also be considered

· Requires standing and interacting with customers for extended periods at the store

· Monthly Salary will be between 25000 to 30000 per month depending upon the experience & the opening is for Santacruz Store & candidates residing in western suburb areas with prior experience in hospitality industry are preferred.

📌 CRE - Santacruz Couture (Mumbai)
🏢 Empower HR Solutions
📍 Mumbai